REQUIREMENTS AND EXPERIENCE

• AGSVA Security Clearance essential
• 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support.
• Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
• Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
• A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging. Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware and Hyper-Converged Infrastructures.
• Strong verbal and written communication, ability to articulate technical information to the target audience. Professional customer service skills.
• Ability to work well within a team while fostering relationships and partnerships. Can do attitude

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

• East Sale, Victoria Location
• AGSVA Security Clearance required
• Career Opportunity to join global leader.
  We are seeking an experienced Onsite Technician to provide technical advice/service to customers through call taking and assigned incidents on more complex issues related to the installation, use and maintenance of computer hardware and software.
  This role is based in East Sale, country Victoria and requires 5 days on site. Remote work is not an option.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Design, deploy, and manage scalable and secure cloud infrastructure using Azure services.
• Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
• Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs. Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
• Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
• All customer interactions and activities are logged and maintained in the correct client ITSM tool. Ensure prompt escalation of any operational issues.
• Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
• Ensure all required training is completed on time.
• Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
• Carry out other work as assigned by TL or Fujitsu management.

FOR SECURITY CLEARED ROLES PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT)