REQUIREMENTS AND EXPERIENCE

• AGSVA Baseline or ability to obtain (Citizens only)
• 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support.
• Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
• Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
• A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
• Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures Strong verbal and written communication, ability to articulate technical information to the target audience.
• Professional customer service skills. Ability to work well within a team while fostering relationships an

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

• Townsville Location
• AGSVA Baseline or the ability to obtain (Citizens only)
• Great career opportunity to join Fujitsu
  Were seeking a dynamic Onsite Technician to work with our Defence client in the support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
• Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
• Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
• All customer interactions and activities are logged and maintained in the correct client ITSM tool. Ensure prompt escalation of any operational issues.
• Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
• Ensure all required training is completed on time.
• Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
• Carry out other work as assigned by TL or Fujitsu management. Proactive Role Functions: Adherence to WHS policy and process, calling out concerns and working with TL to have incidents logged as per policy.
• Create and maintain knowledge and technical documentation to ensure information is accurate and up to date including but not limited to Troubleshooting,
• How to Guides, and Operational procedures. Identify SIP opportunities including technical solutions, gaps in knowledge, documentation, and automation that deliver efficiency or cost savings internally and externally.
• Provide Training on customer EUS devices to, the Service Desk staff and Customer End Users to improve productivity and customer service.
• Contribution to operational action items, and continual service improvement plans when requested assist with project activities (internally or externally). When requested assist with Root Cause remediation efforts.
• Always have a CAN-DO approach to your work.