On-site Transcriptionist at SIGMA SOFTWARE INC

Jersey City, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transcription, Annotation, Verbatim Transcription, Error Correction, Named Entity Recognition, Speaker Intent Classification, Proofreading, Quality Checking, Attention To Detail, Data Security, Confidentiality, English Proficiency, Communication Skills, Analytical Abilities, Organizational Abilities, Typing Skills

Industry

IT System Custom Software Development

Description

Location: On-Site – New Jersey (exact location TBD in NJ) Employment Type: Full-Time (40 hours per week, some flexibility) About the Role We are seeking a detail-oriented and trustworthy Transcriptionist to join our Technology team in New Jersey. In this role, you will support our Spoken Conversation Understanding Platform — an advanced AI system that analyzes live, human-to-human customer care conversations in real time at scale. You will play a critical role in improving our AI applications by listening to, transcribing, and annotating complex multi-speaker audio recordings. Your work will directly contribute to enhancing natural language processing (NLP), cognitive computing, and artificial intelligence capabilities. Due to the sensitive nature of the data, this position requires working on-site at our New Jersey facility. Key Responsibilities Accurately transcribe multi-speaker conversational audio recordings verbatim, including varying accents and dialects. Identify and correct automatic speech recognition (ASR) errors. Annotate key entities for named entity recognition. Classify speaker intents and important phrases within conversations. Capture colloquial language and cultural nuances with precision. Proofread and quality-check your own and others’ transcriptions for accuracy and consistency. Interpret ambiguous speech with patience and attention to detail. Communicate data issues or concerns promptly to supervisors. Adapt quickly to evolving transcription and annotation guidelines. Strictly adhere to all data security and confidentiality protocols. Required Qualifications Native-level English proficiency. Exceptional written and verbal communication skills. Strong grammar, spelling, and language comprehension skills. Excellent analytical and organizational abilities. Highly detail-oriented and focused. Dependable, self-motivated, and able to work independently. Ability to concentrate for extended periods. Basic computer skills and familiarity with internet research. Availability to work 40 hours per week on-site. Preferred Qualifications Associate’s or Bachelor’s degree (completed or in progress). Strong conversational Spanish (Latin American preferred). Fast and accurate typing skills. Prior transcription and/or annotation experience. Experience with Mac OS. Familiarity with linguistic analysis tools such as Praat. Experience using Google Workspace. Working Conditions On-site role in New Jersey. Up to 10% travel may be required. Standard office environment. Requires extended periods of sitting or standing, typing, and computer use. Our Values We are committed to: Passion for customer service Obsessing over customer success Respecting one another Creating opportunity Embracing disruption Doing what we say we will do Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Retirement Plan (401k, IRA)

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Responsibilities

The primary role involves accurately transcribing complex, multi-speaker audio recordings verbatim, identifying and correcting Automatic Speech Recognition errors, and annotating key entities within conversations. This work directly supports the improvement of AI applications related to natural language processing and cognitive computing.