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(On Site)Virtual Contact Center Representative at Rave Financial Credit Union
Beaumont, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Listening, Communication, Conflict Resolution, Relationship Building, Diplomacy, Tact, Office Equipment Operation, Computer Software Operation, Report Generation, Data Interpretation, Ratio Calculation, Telephone Security Identification, Federal Reserve System Knowledge, Check Clearing Process, Negotiable Instruments, ACH Processes

Industry

Financial Services

Description
Role: To assist members and potential members with their Credit Union needs; explain and set up new services, process loan applications, respond to problems, and directs members to the appropriate people. Knowledge and Skills: ExperienceOne year to three years of similar or related experience.EducationA high school education or GED.Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Other Skills1. Must have good listening and communication skills. 2. Ability to operate general office equipment such as copier, computer, and other credit union provided equipment. 3. Must be able to operate related computer software as provided by the credit union. 4. Ability to generate essential reports, interpret data, and calculate ratios. 5. Identify acceptable manners of personal identification for telephone security. 6. Understand the basics of the Federal reserve system, check clearing process and negotiable instruments. 7. Understand internal and external electronic and ACH processes.
Responsibilities
The representative will assist members and potential members with their Credit Union needs, which includes explaining and setting up new services and processing loan applications. They must also respond to problems and direct members to the appropriate personnel.