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On-Time Performance Analyst - DC at Verida Inc
Washington, District of Columbia, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Analysis, Problem Solving, Time Management, Written Communication, Oral Communication, Microsoft Word, Microsoft Outlook, Microsoft Excel, Trend Analysis, Typing 40 wpm, Multi-tasking

Industry

Transportation Programs

Description
SUMMARY: Under the direction of the Regional Manager review, communicate and report previous day late trips with providers that have exhibited higher late percentages. ON-SITE in the DISTRICT of COLUMBIA ESSENTIAL FUNCTIONS: * Collect and analyze the daily data regarding the on-time performance of non-emergency transportation providers. * Use of space and time reports, pickup and delivery standards reports and specific trip information to compile reports on trips that did not meet the on-time performance standards as set by the provider contract. * Communicate daily with providers in order to gather reason responses for all late trips. * Communicate with Call Center personnel regarding discrepancies identified within the InSight system that may affect reporting. * Track on-time performance and maintain accurate records of performance levels for each provider reviewed.  Enter responses sent by providers in InSight daily. * Ability to analyze results and make recommendations for changes to business processes to management. QUALIFICATIONS REQUIRED: * Excellent research and problem-solving skills * Excellent time management skills: ability to complete tasks on time and within budget * Superior written and oral communicative skills * Proficient in Microsoft Word, Outlook and Excel * Self-directed * Ability to recognize positive or negative trends and communicate these changes * Duties require professional verbal and written communication skills and the ability to type 40 wpm * Willingness and ability to work overtime when needed * Ability to multi-task MINIMUM REQUIRED EDUCATION: * High school diploma or equivalent
Responsibilities
The analyst is responsible for collecting and analyzing daily on-time performance data for non-emergency transportation providers. They must communicate with providers to gather reasons for late trips and recommend business process improvements to management.