Onboard Services Crew / Deckhand - Expression of Interest (Internal Applica at Fullers360

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

29.13

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Marine Operations, Hospitality Skills, Teamwork, Reliability, Punctuality, Professional Appearance, Pressure Management

Industry

Maritime

Description

Expression of Interest - Onboard Services Crew / Deckhand (Internal Applicants Only) Applications close this Friday 9th January at 3pm If you’ve enjoyed life on the water and are keen to keep building your career with Fullers360, this is your chance to step into a permanent, full-time role, providing greater stability, ongoing development, and a clear pathway forward on board. About the role Reporting to the Crew Development Manager, the Onboard Services Crew/Deckhand (OBSD) role combines exceptional customer service with hands-on support for vessel operations, including tasks such as working with secondary lines, gangways, and assisting with passenger loading. There is roughly a 70% (OBS) and 30% (Deckhand) split, hence this role will also see you showcase your hospitality skills behind our onboard café and provide a very high standard of customer service to both tourists and our regular commuters, whilst also participating in marine drills and learning invaluable skills which can only take your career further on board. Fullers360 are committed to growth and development, our in-house training programme encompasses all levels of marine qualifications along with skills and courses that are targeted at providing a high level of competency across our crews. You'll be tasked with Delivering exceptional customer service in our onboard café Preparing the vessel for passengers—cleaning, restocking, and assisting with boarding Providing accurate service info and promoting our offerings Assisting with marine operations including mooring lines and gangways Participating in marine safety drills and maintaining high safety standard Hours of work Rotating roster (no set pattern) including public holidays and weekends No set pattern, usually 5 days on and 2 days off 120 hours over a 3-week period, average of 40 hours per week Shifts fall between the hours of 4.30am - 2am (morning, afternoon and night shifts) Morning shifts start between 4.30am - 8.30am and afternoon shifts finish between 10pm - 2am. What We’re Looking For At least 6 months of experience on a vessel with marine deck work experience A passion for great customer service Reliability, punctuality, and a polished, professional appearance Ability to work under pressure, both independently and as part of a team A full driver’s license and reliable transport (some shifts fall outside public transport hours) How to apply Submit an updated CV along with a cover letter explaining why you’re a strong fit for the role and why you’re interested in progressing your career with us. About our benefits and perks $29.13 per hour Free ferry travel for you and your family (terms apply) 50% off café items on and off duty, and free hot drinks while working Subsidised CBD parking, discounted gym memberships (Auckland Council) Discounts at Southern Cross, SpecSavers and MoleMap Free annual flu vaccinations and EAP support *We are only considering employees who are already employed with Fullers360 and have valid work rights that does not require sponsorship. Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.

Responsibilities

The Onboard Services Crew/Deckhand role involves delivering exceptional customer service in the onboard café and assisting with vessel operations. Responsibilities include preparing the vessel for passengers, providing service information, and participating in marine safety drills.