BASIC REQUIRED QUALIFICATIONS:

As a member of a dynamic global team, good teamwork is essential in this role. Assisting others, reliability, and taking ownership where required.

• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
• Knowledge of basic transport protocol knowledge, including MQ, FTP, SFTP, FIX and TOF formatted in XML, CSV, FIX, TRML and SWIFT.
• Resourceful, committed, analytical and able to problem-solve with limited direction.
• Strong awareness of client confidentiality and data protection risks.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work effectively as part of a team in a very fast paced environment and fulfil required Adoption tasks in a timely manner.
• Ability to document detailed workflow processes.
• Process-oriented with excellent organizational skills.
• Creative problem solver
• Excellent verbal and written communication skills

ADDITIONAL PREFERRED QUALIFICATIONS

• Bachelor’s degree preferred.
• Previous experience working with software systems and technology is preferable.
• Advanced Excel skills are a plus.
• Knowledge of financial markets and securities/derivatives a plus.

ABOUT THE ROLE:

The Team: OSTTRA Client Services group is a team of Capital Markets professionals, who build, support and protect the applications that operate our network and the client flows on a portfolio of OSTTRA platforms. As part of the Client Services Group, the Harmony Adoption team facilitates the adoption of new clients onto a host of OSTTRA platforms.
Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. Our customers include banks, hedge funds, asset managers, fund administrators and insurance companies. Together with the Technical Project Management and Client Support teams, Clients Services works to facilitate post-trade flow between counterparties. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
As a member of the Harmony Adoption team you will be integrating clients onto our platforms, connecting them with counterparties for their post trade flow. The ideal candidate will be client focused, have great communication and organization skills, and be able to work independently. Collaboration with members of Client Services, other internal teams, and Clients will be essential to be successful in this role.
The role will primarily focus on adding to implementations & integrations of new and existing clients onto our Securities and Derivatives platforms. It is expected to collaborate with other members of Client Services and Sales, in order to accurately and efficiently integrate new clients.
This role is based out in London and expected to work with different teams and colleagues across the globe.

In this role you will:

• Develop and maintain productive client relationships and demonstrate a positive customer experience during Adoption through go-live
• Act as the primary liaison for Clients, Brokers and Funds Admins.
• Integrate client flows and set up counterparty relationships.
• Manage a pipeline of Adoption cases to ensure accurate and timely go-lives using SalesForce as our ticketing tool.
• Effectively manage time so that tasks are completed by the expected due date
• Complete file testing
• Be available to attend onsite client meetings and client requested review sessions as needed.
• Work with various internal groups (Product/Project management, Support, Sales, IT, managed services) in different regions to ensure connectivity and assist when needed to resolve client queries.
• Verify connectivity and issue free flows with clients and Brokers
• Hand over to the operations teams once live
• Teamwork

Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is EUR 60,000 to EUR 75,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive bonus.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

As a member of a dynamic global team, good teamwork is essential in this role. Assisting others, reliability, and taking ownership where required.

• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
• Knowledge of basic transport protocol knowledge, including MQ, FTP, SFTP, FIX and TOF formatted in XML, CSV, FIX, TRML and SWIFT.
• Resourceful, committed, analytical and able to problem-solve with limited direction.
• Strong awareness of client confidentiality and data protection risks.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work effectively as part of a team in a very fast paced environment and fulfil required Adoption tasks in a timely manner.
• Ability to document detailed workflow processes.
• Process-oriented with excellent organizational skills.
• Creative problem solver
• Excellent verbal and written communication skill