WHO WE ARE

• An organization for the 2020s. We are flexible, supportive, professional, creative, and demanding
• A global team of smart, imaginative and self-motivated people working in a fast pace environment.
• Problem solvers and technology disruptors. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needs.

WHO WE ARE:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location

WHY THIS ROLE MATTERS

We are looking for an Onboarding Analyst to join our Onboarding team. This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams, finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey. We’re action-oriented, attentive to detail, and always finding ways to improve ourselves.

WHAT YOU WILL DO

• Ensure smooth operation of all processes relating to customer onboarding & product registration; guiding customers as required
• Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
• Proactively respond to internal and external customer queries in a timely manner
• Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
• Manage set up activities in several dashboard systems, for our customers to go live with some of our products
• Help us transform and automate our manual processes into a best in class onboarding experience