Onboarding Consultant at Liven

Johor Bahru, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Activation, Onboarding, Client Management, Communication Skills, Problem-Solving, Attention to Detail, Client-Focused Mindset, CRM Systems, Onboarding Tools, Collaboration, Interpersonal Skills, Project Management, Training Delivery, Technical Skills, Proactive Approach

Industry

Embedded Software Products

Description

About the role At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Client Onboarding Consultant, you will play a pivotal role in helping new clients unlock value from our platform from day one. You’ll guide them through a smooth onboarding experience, ensure their account is configured correctly, and drive early activation of key features. You will be the first trusted partner in their journey — supporting clients as they adopt the platform, resolving barriers early, and ensuring a confident, seamless transition into live usage. This role directly impacts client activation, product adoption, and long-term retention, making it essential to revenue protection and overall client satisfaction. What you'll do Own and manage the end-to-end client activation and onboarding journey, ensuring a smooth progression toward successful go-live. Serve as the primary point of contact during activation, building trust and strong client relationships. Configure client accounts and set up platform workflows to support their operational needs. Use CRM and onboarding tools to manage communication, track milestones, and maintain visibility across the activation pipeline. Educate clients on Liven’s features and best practices to drive early adoption and engagement. Identify risks, blockers, or technical issues early and resolve them proactively or escalate when necessary. Collaborate closely with internal teams to deliver a consistent, high-quality activation experience. Qualifications 2–4 years of experience in onboarding, client activation, client management, or other client-facing roles. Excellent verbal and written communication skills, with the ability to explain concepts clearly and confidently. Strong problem-solving ability with sharp attention to detail. A client-focused mindset grounded in empathy, professionalism, and proactive support. Comfortable using CRM systems, onboarding tools, and client support platforms. Ability to thrive in a fast-paced, evolving environment. Proven ability to collaborate effectively across cross-functional teams. Good to Have Strong interpersonal skills with the ability to build trust quickly. Confidence managing multiple activation or onboarding projects simultaneously. Experience delivering training sessions, product walkthroughs, or client education. A proactive approach to identifying risks or barriers and implementing timely solutions. Tech-savvy, with the ability to learn new systems and tools quickly.

Responsibilities

The Onboarding Consultant will manage the end-to-end client activation and onboarding journey, ensuring a smooth progression toward successful go-live. They will serve as the primary point of contact, configuring client accounts and educating clients on platform features.