ABOUT ONPAY

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. Over the last year, our headcount has increased by 100%. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!
Learn more at OnPay.com
We do not accept in-person applications, please apply using our careers site.

JOB SUMMARY

Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity of an Onboarding Coordinator involves reaching out to newly enrolled clients to assist them in successfully running their initial payroll(s) in OnPay. We support the client by providing valuable payroll expertise and ensuring their account is set up accurately and efficiently. We fully understand that our client’s success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

TRAITS AND SKILLS WE SEEK:

• Payroll expertise
• Superior interpersonal skills with the ability to work with various types of clients
• Must be coachable while showing attentiveness, flexibility, patience, and empathy
• Excellent written and verbal communication
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously, with a sense of urgency
• Detail-oriented and very organized
• Problem solver that enjoys helping others
• Self-starter and highly motivated to make a meaningful impact at a fast-growing, exciting company

EDUCATION AND EXPERIENCE:

• 2+ years of payroll experience, preferably in a client-facing onboarding or inside sales role
• Must be knowledgeable in payroll taxes, earnings/deductions, and payroll reporting
• Payroll processing experience is a plus!
• College experience (degree strongly preferred)

• Manage a pipeline of new client enrollments to facilitate a successful onboarding process and account setup
• Be an expert in OnPay’s product and a full suite of service offerings
• Provide payroll expertise, assisting the client with any questions regarding tax setup, earning/deduction setup, 401(k)/accrual policy setup, and the transfer of all historical worker and payroll data
• Coordinate input from various teams and departments, and communicate these updates in a timely and effective manner to clients
• Address all questions or concerns throughout the onboarding process with a sense of urgency and professionalism
• Coordinate training and consultation with outside teams as needed
• Communicate with prospective clients via a combination of phone, chat, and email