Onboarding Customer Success Manager (EMEA) - Zurich, Switzerland at LumApps

Zurich, Zurich, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Consulting, Project Management, Account Management, SaaS, Change Management, Relationship Skills, Strategic Consulting, Technical Curiosity, Portfolio Management, Stakeholder Management, Expectation Management, Solution Development, Presentation Skills, Workshop Moderation, German Fluency

Industry

Software Development

Description

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, 🎯 Transform employees into real ambassadors of their company, 🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now! *Team* LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. We are in the process of transforming to bring the two companies and products together. In this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by LumApps. You, as well as the entire team, are actively involved in the internal transformation, so that over time we become one company and implement a new consolidated LumApps product for our customers. *Missions* Your Responsibilities : Partner with customers to understand their strategic goals, priorities, and desired business outcomes Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline) Consult your customers on change- and project management Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders Conduct product trainings and help your customers to identify/define their use cases and app structure Share best practice and inspire your customers to set up a successful implementation- and rollout plan Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives. *Skills* What we look for in you : Minimum of 4-5 years of relevant work experience, thereof 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS) Experience with large & international customers Experience in change- and project management Fluency in written and spoken German, English and French is a must Strong relationship skills, supported by strategic consulting skills and technical curiosity Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders Proven effectiveness in handling difficult customer situations and managing expectations Demonstrated ability to develop solutions in a structured and efficient manner Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops Driven, passionate, motivating, open, flexible, pragmatic and empathic personality Bonus Points Working experience in a SaaS company Technical understanding of SaaS landscape Basic technical understanding of integrations / APIs Experience in conducting in-person or online workshops 💡 Why You’ll Love Working at LumApps We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer: 🏡 Hybrid work model – 2 days at the office, 3 days remote 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (SWILE) + free snacks & coffee 🧘‍♀️ Yoga classes - Take a mindful break in our Paris office 👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids ! 🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment 🗣️ French & English lessons, professional development & access to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.

Responsibilities

The Onboarding Customer Success Manager will guide and inspire EMEA customers through the implementation and rollout of Beekeeper by LumApps, focusing on delivering first value to establish long-term customer success. Responsibilities include partnering with customers to understand goals, consulting on change management, running workshops, conducting product trainings, and collaborating cross-functionally to drive product adoption.