WHO ARE WE?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviours and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

WANT TO DELIVER TECH WITH PURPOSE, WITH PEOPLE WHO CARE?

Join an organisation that helps keep children safe online.

HERE’S HOW YOU’LL DO IT :

The successful candidate will be responsible for guiding customers through the process of implementing and using a new product or service. They work closely with customers to understand their needs and goals, and then work closely with the customer to help them successfully adopt the product.

SOME SPECIFIC DUTIES MAY INCLUDE:

• Conducting initial planning of customer needs and requirements
• Collaborating with customers to develop onboarding strategies and timelines
• Providing training and support to help customers learn how to use the product effectively
• Troubleshooting any issues or challenges that arise during the onboarding process
• Monitoring customer progress and providing ongoing support as needed
• Gathering feedback from customers to identify areas for improvement in the onboarding process
• Collaborating with internal teams to ensure a smooth transition for customers from onboarding to using the product independently.

The key products you will work with are as follows, but there is scope for the role to develop into additional products as needed.

• Smoothwall Monitor
• Smoothwall Cloud Filter
• Smoothwall Cloud Reporting
• Smoothwall Classwize
• Smoothwall Pulse

What you will bring:

Whilst this position is not exclusively technical, it operates within technical environments and involves collaboration with technical personnel. A foundational understanding of the following tools and technologies is therefore expected:

• Windows Server, Azure, Microsoft Intune & Google Admin platforms
• Active Directory, GPO, DNS, DHCP
• MDM solutions that support iPads and tablets such as Jamf or Moysle
• Basic TCP/IP networking, Proxy & Routing experience

IN THIS ROLE, YOU CAN EXPECT:

• Employee share scheme
• Enhanced holiday & family leave
• Tech Allowance
  …. and much more

DELIVER TECH WITH PURPOSE…

As part of our Support team, your work truly matters. Your creativity, organisational skills and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.