WHO WE ARE?

Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

HERE’S HOW YOU’LL DO IT:

• Understanding the products and their functionalities thoroughly to provide accurate guidance and advice to customers.
• Onboarding new customers smoothly and efficiently, ensuring they understand how to use the product effectively.
• Providing ongoing support and troubleshooting assistance to customers to address any issues or challenges they may face.
• Collaborating with cross-functional teams, such as sales, product development, and customer support, to ensure a seamless customer experience.
• Identifying and implementing best practices for product implementation and usage to maximize customer satisfaction and success.
• Monitoring and analyzing customer usage data to identify trends and opportunities for improvement.
• Continuously updating knowledge of the product and industry trends to provide the most up-to-date guidance and advice to customers.
• Building strong relationships with customers to foster trust and loyalty, ultimately leading to repeat business and referrals.
• Maintain the highest levels of customer service at all times.

IN THIS ROLE, YOU CAN EXPECT:

• Employee share scheme
• Enhanced holiday & family leave
• Tech Allowance
  …. and much more