Reference ID R180388
Updated 07/11/2025
Commercial and Retail
United Kingdom
Milton Keynes
N/A
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before. We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

WHAT’S THE ROLE

This is a great opportunity to join our Operations Team as Onboarding Lead.
The role will cover both Electricity and Gas B2B supply customers, coordinating and managing the onboarding process for high value customer accounts. The key requirement will be to deliver the first bill to the customer accurately and in a timely manner.
You will take responsibility for liaising closely with the customer and internal stakeholders, to confirm customer portfolio and account requirements. You will then project manage the successful transfer of customer portfolio. It will be necessary to liaise with third parties including other suppliers, as well as directly with the customer to resolve any queries or issues. You will need you strong IT and data analysis skills with the ability to handle and manipulate large volumes of data accurately.
The Team is focused on delivering operational efficiency to underpin the delivery of “best in class” experiences to our business customers and own and lead operational process, data flows efficiency and metering service delivery. You will be the subject matter expert within the Shell Energy operations team to ensure the seamless transfer of high revenue, multi-site Industrial & Commercial portfolios to Shell Energy.

WHAT YOU’LL BE DOING

Welcome:

• Deliver Customer greeting - the new customer should receive an initial meeting that is customized to them and comes from their onboarding specialist.
• Create client information pack - Confirm initial account set-up to support timely first bill execution and maximise data quality.
• Deliver welcome packs – ensure the experience with Shell is explained simply and clearly.
• Facilitate Product walkthrough – Take the customer through a navigated journey through their consume-bill-pay journey.

Communication:

• Specify communication channels - Communicating clearly and proactively to customers and their third-party intermediaries, on the transfer of the sites to Shell Energy.

Onboarding Management:

• Create and share onboarding plan.
• Facilitate client onboarding reviews, through onboarding period.
• Confirm clear timelines from supply start to first bill.
• Deliver Industry Obligations – ensuring the transfer and registration of B2B supplies tom Shell Energy within supplier obligated timescales on this transfer.
• Deliver weekly and monthly reporting to support delivery of onboarding targets.

Continuous Improvement

• Ensuring the accurate maintenance of information within internal and external systems
• Develop & maintain a good understating of systems & processes and suggest improvements where identified.
• Engage successfully with Industry Third Parties and Customers to successfully onboard to Shell Energy, ensuring this is a positive experience and removes any requirement for rework.