Onboarding Manager at Hona

Orem, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Implementation, Communication Skills, Project Management, Problem Solving, Self-Starter, Customer Experience, Team Training, Process Building, SaaS, Client Communication, Product Adoption, Escalation Management, Cross-Functional Collaboration, CRM Software, Legal Industry Knowledge

Industry

Software Development

Description

As a Onboarding Manager, you are responsible for the initial implementation and onboarding of new customer accounts, primarily during their first 60 days. You will host regular weekly meetings with your customers to meet implementation timelines, resolve issues, and ensure proper account setup. You will work cross functionally with Sales and Engineering to create alignment with our product and be the voice of our customers. What you will be doing: Primary contact during first 60 days of new customer experience Become a Hona product expert Manage potential escalations during onboarding Creating Hona accounts & Setting up integrations Ensure product adoption through proper set up and team training Ensure effective hand-off to AM’s after onboarding period is over Conduct full-team trainings including product usage and best practices Coordinating and responding to client issues Building new processes and working with different departments to create a smooth implementation experience What you should have: 1 - 4 years of experience in a customer onboarding/implementation role in SaaS Exceptional written and communication skills Experience communicating directly with clients Proven track record of managing multiple concurrent projects with varying complexity levels Excellent problem solving skills Self-starter with prior experience navigating complex customer environments A focus on providing a great customer experience and taking ownership of your customer's success Extra Preferred Experience: Experience with customer success platforms and tools Familiarity with CRM and customer support software, specifically HubSpot/Salesforce Knowledge of the Legal industry and client communication tools Benefits: Hybrid work schedule (3 days in office and 2 days remote each week) Opportunities for career growth and development Collaborative and supportive work environment Fun company culture with regular team-building activities, lunches and events Medical, dental, and vision benefits 10+ Days PTO 14 Days off for company holidays On-site Gym and recreational facilities

Responsibilities

The Onboarding Manager is responsible for the initial implementation and onboarding of new customer accounts during their first 60 days. This includes hosting regular meetings, managing escalations, and ensuring proper account setup and product adoption.