ABOUT IFX PAYMENTS

We’re an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly.

REQUIREMENTS

• Extensive experience in KYC or Client Onboarding, with good evidence of work in a leadership role.
• Experience in Financial Services or a similar regulated industry is highly advantageous.
• In-depth understanding of AML/KYC regulations and compliance practices.
• Strong leadership and people management skills.
• Analytical and process-oriented mindset, with a focus on continuous improvement.
• Excellent communication and stakeholder management skills.
• Professional certifications (e.g., CAMS, ICA) are preferred.
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.

WHAT’S THE ROLE?

Job Title: KYC Onboarding Manager
Team: Operations
Location: Amersham

OVERVIEW OF THE ROLE

The Onboarding Manager will lead a team of 5 associates and will lead and enhance our Know Your Customer (KYC) operations. You will oversee a dynamic team of associates, ensuring the seamless and compliant onboarding of clients within a suitable timeframe. This role requires a strategic thinker with a strong understanding of AML/KYC regulations, exceptional leadership skills, and a commitment to continuous process improvement.

RESPONSIBILITIES

• Lead and manage a team of Associates, providing training, guidance, and motivation to ensure they meet performance targets.
• Develop and implement strategies to optimise the KYC onboarding workflow, achieving and maintaining a 48-hour client onboarding timeframe.
• Ensure strict adherence to AML/KYC regulations and internal compliance policies, safeguarding the organisation’s regulatory integrity.
• Allocate tasks effectively, monitor team progress, and ensure the timely and high-quality completion of onboarding processes.
• Act as an escalation point for client queries, ensuring timely and professional resolution of issues.
• Maintain oversight of client interactions to ensure a seamless and positive onboarding experience.
• Conduct regular audits of onboarding activities to ensure accuracy, compliance, and mitigation of risks.
• Prepare and deliver detailed reports on team performance, compliance metrics, and process improvements to senior management.
• Drive continuous improvement by identifying inefficiencies and proposing innovative solutions, including leveraging technology where appropriate.