ABOUT PLAYGROUND

Playground is on a mission to make excellent child care accessible to all. We’ve built best-in-class software to manage every aspect of running a child care business. Our belief is simple: providers should focus on delivering incredible care — the kind of work that only people can do — and software should handle the rest. We’re building the child care management platform that removes the administrative burden of operating a center.
We’re at an inflection point and poised for rapid growth. We’ve recently raised millions in funding, secured several statewide contracts, and work with thousands of schools across the country. Our co-founders were recently honored as Forbes 30 Under 30.
Our team is made up of owners — people who dive into big, complex problems and love building solutions that matter. If you’re excited to help shape the onboarding experience at a fast-moving, mission-driven startup, we’d love to meet you.

ABOUT THE ROLE: ONBOARDING MANAGER

Join Playground’s rapidly expanding Customer Experience team as an Onboarding Manager, where you’ll be the first point of contact for new customers and play a pivotal role in setting them up for long-term success.
As an Onboarding Manager, you’ll work closely with newly signed childcare centers, guiding them through their first interactions with Playground’s platform and ensuring a smooth, thoughtful transition from sale to sustained usage. You’ll design and deliver a seamless onboarding journey that drives adoption, engagement, and ultimately retention. This role is ideal for someone who thrives on customer interaction, has a knack for simplifying complex systems, and loves building repeatable processes that scale.
This is an in-person role based in our NYC office, where you’ll collaborate with product managers, engineers, and fellow CX team members to continuously improve the onboarding experience.

WHAT YOU’LL DO

• Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live.
• Train & Educate: Deliver training sessions (live and virtual) tailored to each customer’s specific use case, ensuring they’re confident using our platform.
• Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time.
• Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows.
• Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during the onboarding phase.
• Measure Success: Track onboarding KPIs such as time to launch, feature adoption, and customer satisfaction — and implement improvements based on insights.
• Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization.