ABOUT TAKE COMMAND

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

ABOUT THE ONBOARDING MANAGER

We’ve spent a lot of time learning about our customers - who they are and what is important to them. Now, as Take Command serves larger employers with more sophisticated needs and dynamic workforces, we are expanding our Onboarding team. The Onboarding Manager will serve as the key point person and trusted advisor to our ICHRA clients during their implementation to Take Command. We are looking for someone with a proactive and positive personality with a desire to problem-solve, think strategically, and ensure our clients love Take Command & HRAs!

SKILLS AND QUALIFICATIONS:

• 2+ years of experience in an Onboarding or Implementation function
• Proactive attitude and a strong ability to organize and plan effectively
• Process and detail-oriented mindset
• Proven track record of meeting or exceeding key metrics
• Excellent written and verbal communication skills able to present at all levels of an organization, including dealing directly with key decision makers or executive level client contacts
• Experience in Hubspot and proficient in Microsoft Office Suite
  Compensation: $60,000 - $75,000 plus a potential 15% bonus

MORE ABOUT US

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.
We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.
Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you-we can’t wait to hear your story!

• Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Work directly with our new clients to understand their needs and goals to successfully support and implement their ICHRA strategy on Take Command
• Create and maintain critical timelines to ensure key milestones are met throughout the onboarding journey
• Guide and consult clients through their initial enrollment to ensure a positive experience for both their employees and administrators
• Provide detailed explanations and training to clients on how to use our platform for a seamless ICHRA administration experience
• Collaborate with sales and client success functions as necessary to ensure all client needs are met and to optimize the client experience
• Strive for 100% client satisfaction during the onboarding process