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Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Video KYC, Full KYC Verification, Digital Banking, Compliance, Customer Onboarding, Documentation Accuracy, Service Standards, Cross-selling, Product Information, Communication Skills, Attention To Detail, Professional Demeanor

Industry

Banking

Description

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.

Responsibilities

The primary responsibility is completing full KYC verification for customers through secure video calls, ensuring the onboarding process is smooth, compliant, and customer-friendly. Additionally, the officer must engage in cross-selling banking products while maintaining high service standards.