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Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Video KYC, Digital Banking, KYC Verification, Compliance, Customer Onboarding, Documentation Accuracy, Service Standards, Cross-selling, Product Information, Communication Skills, Attention To Detail, Professional Demeanor

Industry

Banking

Description

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.

Responsibilities

The Onboarding Officer will be responsible for completing full Know Your Customer (KYC) verification for customers using secure video calls to ensure a smooth and compliant onboarding experience. Additionally, the role involves engaging in cross-selling banking products while maintaining high customer satisfaction standards.