Onboarding Operations Associate at Yonder
London E2, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

33215.0

Posted On

13 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Data

Industry

Financial Services

Description

WHAT’S YONDER?

“It’s as if Time Out, Amex and Monzo had a baby” - Will T, Yonder Member
We’re building the financial membership of the future. Starting with a credit card that has fun and experiences at its core, we’re the antithesis to your dad’s stuffy, corporate, boring credit card.
Whilst tech is revolutionising the finance industry, credit is still stuck in the stone ages. We want to create a world where financial services are fair and conscious, and the stress of debt is eliminated for everyone.
We raised an additional £23.4M in September 2024 to grow our team, launch even better rewards and fast-track our expansion outside the UK

OTHER THINGS TO KNOW:

  • We love closing the feedback loop at Yonder. You can expect specific feedback on our decision from Stage 2 onwards, and you can always ask for more.
  • We must complete the right to work & criminal background checks for every new Yonder-er for compliance purposes because we handle sensitive customer data.
  • We also do reference checks, ideally with your most recent manager on the phone.
  • We like to move quickly at Yonder, so we will be ready to onboard you once the above checks are complete - the entire process can take between 2 - 6 weeks.
    We know that diverse teams build better products. If you’re from an under-represented community, we’d especially love to hear from you.
    Even if you don’t feel 100% qualified, please do apply anyway. Your attitude and desire to grow are just as important as your experience
Responsibilities
  • Unstick complex onboarding journeys: You’ll be Yonder’s in-house onboarding expert, and will be the first to notice bugs in the onboarding journey or when things don’t look quite right. You’ll jump in when new customer onboarding gets tricky, and support members who need a more tailored onboarding experience.
  • Underwrite with care and precision: You’ll carry out structured manual underwriting, making careful, risk-informed decisions about new user onboarding.
  • Fight financial crime: You’ll run PEP, sanctions, and adverse media screenings at onboarding and throughout the lifecycle, helping us stay compliant and protect both our business and our community. Where appropriate, you’ll conduct Enhanced Due Diligence on our members to verify income and source of funds.
  • Own the credit file journey: Sometimes customers might need changes or have disputes about information on their credit files, at the point of application or after they’ve been on book for awhile. You’ll take the lead on processing and tracking these changes, while also resolving any disputes that arise.
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