Explorer Software Inc. is seeking an Onboarding Specialist to guide customers through successful ERP implementations and onboarding experiences. This position is responsible for delivering application training, coordinating go-lives, and advising customers on best-practice use of Explorer’s software solutions with a focus on Explorer’s Evolution software (www.explorer-software.com/fsm). You’ll play a key role in turning complex implementations into seamless transitions for service businesses across North America.
This is a full-time, remote position suited for a highly motivated and adaptable professional with deep accounting knowledge and a strong customer education mindset. Frequent travel may be required.
Key ResponsibilitiesTraining & Implementation Support
- Train new and existing customers in Explorer’s Evolution software functionality and workflows.
- Provide consulting services and needsanalysis throughout the implementation lifecycle — from planning and data conversion to go-live and post-implementation support.
- Troubleshoot and research customer issues related to product use and configuration.
Customer Success & Enablement
- Deliver engaging training sessions, both virtual and in-person, including presentations at Explorer’s annual user conference.
- Recommend tailored best-practice software usage based on industry knowledge and client goals.
- Collaborate with the technical support group to provide subject matter expertise when needed.
- Assess skills gaps for existing customers and design training to improve adoption and outcomes.
Preferred Qualifications
- Experience: Minimum 2 years of accounting and business experience (required); accounting or finance degree preferred. Previous experience with field service management software considered an asset.
- Industry Knowledge: Familiarity with industry workflows; experience with Canadian payroll or U.S. payroll. Previous experience with field service management software considered an asset.
- Technical Acumen: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams).
- Communication Skills: Excellent verbal and written communication; professional in appearance and presentation.
- Work Ethic: Self-motivated, well-organized, able to work independently and meet deadlines under pressure.
- Travel: Must be willing to travel 25–50% of the time; valid passport may be required.
What We Offer
- Remote Work – Always*
- Work-from-home with no commute, no fossil fuels and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico. *This role may require regular customer-related travel.
- Competitive Compensation
- Full-time, permanent position
- $60,000 - $78,000/year, based on experience
- Excellent Benefits
- Dental and vision care
- Disability and life insurance
- Extended health care and wellness program
- Paid time off (vacation + sick days)
- RRSP matching
- Tech & Tools Provided
- Company laptop, headset, and hardware
- High-speed internet paid for by us
- VOIP communication system
- Inclusive & Flexible Work Culture
- Be part of a supportive, diverse team of the best and brightest programming, training, and technical support professionals who serve customers across North America and Internationally.
To Apply
If you are interested in applying for this position, please use our online application process by clicking ‘Apply Now’ on our website: https://www.explorer-software.com/careers
Job Types: Full-time, Permanent
Pay: $60,000.00-$78,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
Experience:
- Accounting: 2 years (preferred)
Work Location: Remot
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