About Alaan
We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized dashboards.
Since 2022, over 1,000 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

ABOUT THE ROLE

As an Onboarding Specialist at Alaan you will start our Customers’ journey with Alaan. Onboarding Specialists are tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.

WHAT YOU’LL DO

• Be the first point of contact for our Customers’ journey with Alaan, providing timely and effective guidance
• Assist customers in completing necessary documentation and account setup steps
• Verify customer information and documentation in accordance with KYC (Know Your Customer) and KYB (Know Your Business) requirements
• Collaborate with internal teams to streamline onboarding processes and improve customer experience
• Proactively and diligently follow up on queries raised by Customers
• Balance autonomy in solving problems with awareness of escalation necessities
• Help Alaan continuously improve the way it serves its Customers