Onboarding Specialist at Aston Carter

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

30.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Vetting, Verification, Process Management, Workflow Ownership, Continuous Improvement, Program Support, Salesforce, Microsoft Excel, Data Collection, Reporting, SOP Documentation, Operational Efficiency, Communication, Problem Solving, Collaboration, Investigative Work

Industry

Staffing and Recruiting

Description

About the Role Join a fast‑growing organization supporting last‑mile delivery partners across North America - and soon, around the world. As part of the team, you’ll play a critical role in verifying new business partners, ensuring compliance, and maintaining a bar‑raising partner experience. You’ll collaborate closely with Acquisition Managers, Program Managers, and Account Managers to help scale an essential operational program with a strong focus on quality, efficiency, and customer obsession. This is an exciting opportunity for someone who enjoys investigative work, ownership of processes, and improving workflows in a dynamic, evolving environment. What You’ll Do Business Vetting & Verification Independently vet businesses entering the partner pipeline. Review, validate, and confirm business documentation. Track and manage checks using Accurate. Communicate with internal stakeholders to ensure clarity and alignment. Review business documentation and program FAQs for accuracy and completeness. Process Management & Workflow Ownership Demonstrate end‑to‑end workflow knowledge and help guide other vetting team members. Create, execute, and track vetting plans for Delivery Partners using internal systems and tools. Complete and monitor all steps of the vetting process while managing multiple data sources and communication channels. Work independently within established SOPs—and develop or refine them when gaps are identified. Escalate operational issues, blockers, and process pain points proactively. Define risks, propose solutions, and collaborate with team members and stakeholders to resolve challenges. Continuous Improvement & Program Support Leverage current workflows to help design, test, and iterate new vetting processes for program expansions. Identify opportunities to improve the partner experience and operational efficiency. Create, update, and refine SOPs to support scaling and consistency. Manage reporting for functional areas, track key metrics, and share updates with management. Support cross‑functional priority projects to enhance overall operational performance. Perform data collection, assemble reports, and coordinate with internal and external stakeholders. Manage escalations and independently execute high‑impact tasks. Identify day‑to‑day operational issues and recommend tactical improvements. Tools & Technical Skills Use Salesforce for partner records, workflow tracking, and reporting. Generate reports and work with data using Microsoft Excel. Document and write SOPs to support operational consistency and scalability. What You Bring Required Skills 3+ years of experience in an administrative support capacity, ideally within a large organization. Strong working knowledge of Salesforce and Microsoft Excel. Bachelor’s degree strongly preferred. Why This Role Is Exciting High visibility across multiple operational and program teams. Opportunity to help shape new global workflows in a newly launched organization. Hands‑on ownership of processes with room to influence and improve them. Fast‑paced, mission‑driven environment with significant room for growth and development. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Feb 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Onboarding Specialist will independently vet businesses entering the partner pipeline and manage the vetting process while ensuring compliance and quality. They will also support cross-functional projects to enhance operational performance and improve partner experience.