HOW WE WORK

At Explorer Software, we provide cutting-edge software solutions through our Eclipse ERP and Evolution service management platforms. These tools empower contractors in both the construction and trade/field service sectors to manage their businesses more efficiently, streamline operations, and drive greater profitability.
Our software serves a wide range of industries, including heavy civil, highway, specialty, and general contractors. With a focus on real-time data and innovative tools, we help contractors stay ahead in today’s competitive market.

POSITION OVERVIEW

Explorer Software Inc. is seeking an Onboarding Specialist to guide customers through successful ERP implementations and onboarding experiences. This position is responsible for delivering application training, coordinating go-lives, and advising customers on best-practice use of Explorer’s software solutions with a focus on Explorer’s Evolution software (www.explorer-software.com/fsm). You’ll play a key role in turning complex implementations into seamless transitions for service businesses across North America.
This is a full-time, remote position suited for a highly motivated and adaptable professional with deep accounting knowledge and a strong customer education mindset. Frequent travel may be required.

PREFERRED QUALIFICATIONS

• Experience: Minimum 2 years of accounting and business experience (required); accounting or finance degree preferred. Previous experience with field service management software considered an asset.
• Industry Knowledge: Familiarity with industry workflows; experience with Canadian payroll or U.S. payroll. Previous experience with field service management software considered an asset.
• Technical Acumen: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Communication Skills: Excellent verbal and written communication; professional in appearance and presentation.
• Work Ethic: Self-motivated, well-organized, able to work independently and meet deadlines under pressure.
• Travel: Must be willing to travel 25–50% of the time; valid passport may be required.

• Train new and existing customers in Explorer’s Evolution software functionality and workflows.
• Provide consulting services and needsanalysis throughout the implementation lifecycle — from planning and data conversion to go-live and post-implementation support.
• Troubleshoot and research customer issues related to product use and configuration.