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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking for a technology-driven German language speaking Implementation Consultant to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction.
As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions. If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply!

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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• Automation and Configuration:
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• Implement and configure software solutions using automation tools to meet client specifications.

• Implement and manage queues within ChurnZero to streamline and automate processes.
• Leverage advanced queue management techniques to enhance efficiency and responsiveness.
• Develop and implement automated workflows within ChurnZero for seamless customer interactions.
• Collaborate with internal teams to automate routine tasks and improve operational efficiency.
• Planning and Coordination:
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• Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.

• Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
  Client Communication and Relationship Management: Act as the primary point of contact for clients during the implementation phase.
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• Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.