EXPERIENCE:

• 3+ years of experience in an implementation role.
• 1-2 years of supervising team members is preferred.
• Previous experience with utility billing, is highly beneficial.

TECHNICAL SKILLS:

• Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint).
• Ability to understand and explain complex technical concepts to non-technical individuals.

EDUCATION:

• Bachelor Degree preferred
• Strong technical and business acumen related to implementation processes.
• Continuous learning mindset with a focus on process improvement and emerging technologies.

We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner.