Onboarding Specialist at WesTrac

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Engagement, Project Management, Stakeholder Management, Problem Solving, Negotiation, Attention to Detail

Industry

Machinery Manufacturing

Description

Reporting into Digital Engagement Manager, the Onboarding Specialist will join our Digital team on a Full-Time basis at our Guildford Head Office. Roster: Monday to Friday, 8.5 Hours per day (including meal break) What You’ll Do: Oversee the digital onboarding process for new and existing clients to help WesTrac exceed Cat Digital Excellence goals and meet customer satisfaction and loyalty expectations. Manage the digital onboarding workspace to monitor progress and track status of machine and customer onboarding as well as digital authorisation. Ensure strong knowledge of Cat brand requirements is maintained and that brand standards are applied throughout all channels. Build effective working relationships and collaborate with external and internal stakeholders including Sales Product Support, Marketing, and other areas to drive optimisation of the national onboarding process. Provide timely and accurate digital product support through presentations, updated web content through various online content management systems and accurate business system updates. Skills & Experience: Minimum 4 years’ experience in customer service or customer experience role. Strong aptitude for digital customer engagement tools and methodologies. Well-developed project management and stakeholder management skills. Demonstrated problem solving and negotiation skills to effectively resolve issues. Highly developed attention to detail. Our Benefits inclusive of but not limited to: Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.  Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. Reference Number: [Req 4703]

Responsibilities

Oversee the digital onboarding process for new and existing clients to help WesTrac exceed Cat Digital Excellence goals. Manage the digital onboarding workspace to monitor progress and track status of machine and customer onboarding as well as digital authorisation.