WHAT IS FLAGSTONE?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.
Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

• Team Leadership & People Management: Lead, coach, and develop a team of Onboarding KYC Executives (usually 5-7 team members), fostering a high performance culture.
• KYC Compliance & Process Oversight: ensuring adherence from the team and keeping up to date with any regulatory changes, escalating high risk cases where necessary.
• Performance & SLA Management: Track and manage team productivity to ensure SLAs and onboarding targets are consistently met.
• Training & Upskilling: Provide ongoing coaching and training on KYC best practices, policies, and operational efficiency.
• Stakeholder Management & Collaboration: Act as the key liaison between the Onboarding, Risk, Compliance, and Sales teams.
• Operational Planning & Resource Allocation: Plan and schedule resources to ensure adequate coverage based on business demand.
• Continuous Improvement & Problem-Solving: Identify and implement process enhancements to improve efficiency and client experience.