Onboarding Team Leader at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Problem Solving, Interpersonal Skills, Team Building, Coaching, Training, Performance Tracking, Reporting, Efficiency Improvement, CRM Platforms, Microsoft Office, Telematics, Customer Satisfaction, Workload Management, Relationship Building

Industry

Business Consulting and Services

Description

Company Description At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description The Onboarding Team Leader for Telematics Operations is responsible for managing and guiding a team that supports new customer integrations into the company’s telematics platform. This role ensures seamless onboarding and customer satisfaction during the initial deployment phase. Role responsibilities: Team Leadership & Management Guide the onboarding and customer support team to ensure prompt, accurate, and professional service delivery. Manage daily workload allocation, and performance tracking to meet departmental KPIs. Conduct regular coaching, training, and performance reviews to build team capability and motivation. Customer Onboarding & Implementation Oversee the onboarding process for new telematics customers — from order confirmation to system activation. Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience Coordinate with internal departments (Sales, Technical Support, IT, and Product) to streamline onboarding activities. Process Improvement & Reporting Track and report onboarding and support metrics (CSAT, resolution times & NPS). Identify opportunities to enhance efficiency, automation, and customer satisfaction. Qualifications Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce Able to demonstrate a 'common sense' approach to problem solving in the operations environment Manage own workload effectively and support your line manager with reporting Interpersonal skills with the ability to influence decision/non-decision makers Strong team building skills and an ability to build effective relationships with customers Enthusiastic self-starter, driven by the intent to succeed and achieve company goals Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. Our benefits: 25 days holiday + bank holidays Annual salary review Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment. #LI-JW1 Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Responsibilities

The Onboarding Team Leader is responsible for managing a team that supports new customer integrations into the telematics platform, ensuring seamless onboarding and customer satisfaction. This includes overseeing the onboarding process, coordinating with internal departments, and tracking onboarding metrics.