Oncology Patient Specialist 1 - Infusion Center at Inova Health System

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

28.3

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Intake, Customer Service, Insurance Verification, Medical Documentation, Patient Coordination, Conflict Resolution, Call Center Management, Healthcare Administration

Industry

Hospitals and Health Care

Description

Inova Fairfax Infusion Center is looking for a dedicated Oncology Patient Specialist 1 to join the team in our team. This role will be full-time, Monday-Friday, 8:30am-5:00pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services. Job Responsibilities * Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate. * Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance. * Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly. * Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information. * Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions. * Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members. * Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center. * Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints. * May perform additional duties as assigned. Minimum Requirements Experience - 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting Education - High School diploma or equivalent. Preferred Qualifications Medical office work or other healthcare experience. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The Oncology Patient Specialist manages the patient intake process, including interviewing patients to secure medical, financial, and insurance information. They also coordinate call center operations and resolve customer complaints to ensure a high quality of patient experience.