PROCEDURES

• Develop an in-depth understanding of the One-Stop Partner programs, services, and performance requirements
• Coordinate internal communication with core and required partners through regular meetings, face-to-face, and other forms of oral and written communication
• Evaluate customer satisfaction survey data and propose service strategy changes to the St. Charles County WDB based on findings; maintain an 85% customer satisfaction rate
• Develop and facilitate training for team members in collaboration with the core partners on partner programs and promote educational opportunities
• Assist the St. Charles County WDB in ensuring all partners are fulfilling responsibilities as outlined in the Memorandum of Understanding (MOU)
• Oversee and manage the referral process and recommend and assist in the development of strategies to increase partner referrals and co-enrollments
• Implement strategies to create a workforce culture where information is shared across partners, and system technological barriers are overcome
• Manage the One-Stop certification continuous improvement process for the St. Charles One Stop Workforce Center
• Use technological solutions to implement tracking systems, improve external communication and improve systemwide outcomes and data collection
• Populate and submit various forms of reports to the St. Charles County WDB
• Support the St. Charles One Stop Workforce Center by assisting with the front desk and assisting clients navigate MOJobs/ resume building/ workshops as needed
• Other Job Duties: Other duties and special projects as needed to meet overall company objectives
  This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime

QUALIFICATIONS

• Progressive responsibility in management and workforce development program operations.
• Requires ability to generate respect and trust from staff and external constituencies.
• Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
• Excellent written and verbal communication skill and the ability to work with minimal direction
• Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel

EXPERIENCE

Experience: Minimum of 3 years in a supervisory or management capacity with 5 years of progressive responsibility in Workforce Development programs preferred. Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required. Experience in training and coaching/mentoring strongly preferred

EDUCATION

Bachelor’s degree in human services, psychology, counseling, education, social science, human resources, or closely related field.

Please refer the Job description for details