OneEPR Clinical Systems Specialist at Equans Working with Portsmouth Hospitals University NHS Trust

Portsmouth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

46580.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EPR Applications Management, User Support, Application Development, Technical Design Review, Software Testing, Training, Project Management, ITIL, Digital Healthcare Systems, Stakeholder Engagement, Incident Management, Change Management, Communication, Problem Solving, Coaching, Documentation

Industry

Hospitals and Health Care

Description

Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The vision for our single corporate services is to: Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer. Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts. Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities. Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. Improve learning and development opportunities and sharing best practice, upskilling both Trusts. Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. Location: Base location either St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight,PO30 5TG, or Building 4000, Lakeside, North Harbour, Cosham, Portsmouth, PO6 3EN. Across site travel may be required, the frequency will be agreed locally Job Description Band 6 - £38,682 - £46,580 per annum Full-time 37.5 hours per week. Fixed Term Contract - 2 years The OneEpr Programme exists to implement a single integrated electronic patient record (EPR) designed to improve patient outcomes and the experience of delivering care for our patients. The solution is the direct result of the combined vision and strategic goals of: 1. Isle of Wight NHS Trust (IWT) 2. Portsmouth Hospitals University NHS Trust (PHU) 3. Hampshire Hospitals NHS Foundation Trust (HHFT) 4. University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a joint EPR over the coming years . Job summary To support the delivery and improvement of local and national Digital Healthcare Systems by ensuring Electronic Patient Record (EPR) applications are managed efficiently and securely to maximise their availability and usefulness to users by: Implementing robust procedures for the management of all Group EPR applications Developing into a local expert on EPR and other departmental clinical applications, where required, and maximising the functionality. Act as an interface to the Digital Systems Programmes and IT Service Desk with the aim to enhance and support the levels of Digital Healthcare Systems maturity. Review Software Specifications, Technical Designs, Operational & Service Level Agreements for new Clinical Applications, and follow through implementation and deployment to the live environment to provide the highest levels of knowledge and support. Specific Core Functions EPR Applications Management Follow departmental procedures for the management of all corporate EPRpplications to ensure each one is configured and maintained to securely meet customer needs. Assist in the process of setting-up and maintaining EPR applications masterfiles: Vet user requests for masterfile code creations, changes and deletions, check proposed codes are not already in use and liaise with all system stakeholders (internal and external to the Trust) to agree proposed masterfile changes. Enact the masterfile change on both live and training systems, file the request and log on the ICT Service Desk system. Notify requesting users and any other relevant stakeholders of changes made. Where widespread notification to application users is required, produce and issue a newsletter. Following departmental procedure for dealing with application faults that are diagnosed as system faults, which: Ensure the fault is logged on the 3rd party supplier’s incident tracking system with an appropriate description of the problem and priority level; Record the supplier’s helpdesk fault number on the ICT Service Desk system with details of the problem; Ensure, where necessary, that ICT Service Desk staff are fully briefed on the problem; For serious faults, ensure user departments are notified of the problem and the path being taken to resolve it; Ensure regular liaison with the supplier and local IT staff to check progress, assist with diagnosis and resolution. Escalate critical problems that are not resolved in a timely fashion to the relevant technical teams. • Develop test scripts and report documentation explaining pass/fail criteria whilst establishing an effective sign off process ready for implementation. EPR Applications User Support & Development Assist in the provision of a comprehensive EPR applications user support & development service, by: Using produce and process knowledge to diagnose the cause of problems through effective questioning of the user. Advising the user of the correct way of using systems to overcome the identified problem. Where more intensive training is required, but not formal classroom training, visiting the user on site to provide 1:1 coaching. Acting as a champion in application developments and enhancements through software releases and upgrades Provide client support for Service Desk issues, log faults with EPR application suppliers, manage resolutions, negotiate priorities, debate causes, and test fixes. Provide specialist expertise, advice and training to support approved projects across the Group and supporting various departmental teams. Provide video and on-site support and development to EPR applications end users as required. Provide specialist advice and support to clinical services over unravelling complex scenarios, identifying staff who have caused such problems and ensuring their training needs are notified to the department training team. Contribute to the IT Departments on-call rota and if required, maintain required skills, experience and resource levels allowing for hospital digital 24/7 services. Provide audit use reports to information governance and other stakeholders, when required EPR Applications Development Following ITIL Change and Release processes, and following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Where anomalies/bugs become apparent as a result of these tests, liaise with the 3rd part supplier to remedy these, documenting them as they arise, and ensuring fixes are implemented and thoroughly tested prior to release into the live environment. Working with Stakeholders to ensure that all parties are aware of the changes and following ITIL Change and Release processes, following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Work closely with the IT Development Team helping to test the interfaces between Clinical applications to ensure data integrity is maintained between applications. Where there are functional changes, liaise with the IT Trainers to ensure these are reflected in the appropriate training courses, and where relevant, assist in the production of user flyers/leaflets to raise awareness in the Trust. For full details of this position, please read the enclosed Job Description Qualifications Essential Degree level qualification or equivalent in computing, information or related field Experience in a professional application management environment, preferably involving patient ECR systems Desirable Business management qualification Technical qualification relevant to application management, printer routing, etc. Project management qualification, preferably accredited PRINCE2 practitioner Teaching/training qualification, or equivalent experience. ISTQB Qualification ITIL Foundation certification Additional Information The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

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Responsibilities

Support the delivery and improvement of Digital Healthcare Systems by managing EPR applications efficiently. Act as an interface to enhance and support the levels of Digital Healthcare Systems maturity.