POSITION SUMMARY:

Virginia Commonwealth University’s Office of Admissions is actively searching for an Online Admissions Specialist to support the growth of online undergraduate and graduate programs. The Online Admissions Specialist is a professional that provides support, coordination, and guidance to prospective online students throughout the admissions process. This role will work to identify and resolve any barriers for the prospective fully-online student in addition to assessing applications, organizing documentation, entering data, and providing a first-class student experience.

• Engages with prospective online program students to provide accurate and timely information related to admissions requirements, general program information, financial aid/scholarship information, and orientation. Acts as the main point-of-contact for the applicant.
• Serves as a prospective student liaison between admissions managers, program directors, and faculty with the goal of efficiency and continuity of service.
• Utilizes multiple methods of communication (ex: phone, email, instant messaging, zoom) to maintain consistent and timely communication with prospective students.
• Reviews and assists with admissions, enrollment, and other related documentation required for prospective students to successfully apply to selected programs.
• Coordinates and participates with marketing and program directors in outreach efforts such as webinars and other online information sessions to prospective students .
• Acts as a resource to prospective students to understand university policies and procedures.
• May train or mentor other Admissions Coaches based on level and experience.
• Participates in weekly enrollment meetings to review pipeline reports and progress.
• Achieves performance goals for each term by maintaining targeted conversion metrics at each stage of the admissions process.
• Maintains accurate database of inquiry records in customer relationship management system (Slate). Provides tracking of detailed prospect information, application statuses, and communication.
  Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer