Online Assistant at Sainsbury's

Southampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marshalling, Loading, Tote Preparation, Cold Chain Maintenance, Consolidating Totes, Locating Items, Product Picking, Substitution, Handset Operation, Route Planning, Customer Query Handling, Order Processing, Physical Stamina, Attention To Detail, Flexibility, Digital Tool Usage

Industry

Retail

Description

What you’ll be doing: * Each Online Assistant who carries out general tasks such as Marshalling and Loading are also called General Assistants (GA's). * The GA's are responsible for the marshalling of totes when they come into the online room, to the loading of totes on to the vans. * The GA's will need to have prepared trolleys (8 tote and 6 tote frozen) ready for Shoppers so they can get back out onto the shop floor quickly. * The GA receives picked trolleys and marshals them into the correct lanes in the correct temperature zones to maintain the cold chain. * In addition to the loading procedure this section has additional information to support you on staying safe and legal while loading or vans. They may also have to carry out other tasks such as consolidating totes or locating missing items/totes before the van can be loaded. * Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock * Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop * Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers * Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help * Build great knowledge about our products, services and promotions to help provide recommendations * Working flexibly across the store as required What makes a great Sainsbury’s Colleague: * Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team * Friendly and welcoming with a genuine enthusiasm for helping customers * Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks * Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things * Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG. * Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers Working for us has great rewards: We truly value our colleagues and provide market-leading benefits and training to reflect that: * Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable). * Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day * Free food and hot drinks - provided for Colleagues in all our stores * Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave * Pension – we’ll match between 4-7.5% of your pension contributions * Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices * Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more * Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here [https://stores.sainsburys.co.uk/].

Responsibilities

General Assistants are responsible for marshalling totes from the online room to the loading of vans, including preparing trolleys for shoppers and maintaining the cold chain by marshalling picked trolleys into correct temperature zones. They also handle tasks like consolidating totes or locating missing items before loading, and picking/selecting products on the shop floor for online orders.