Online Assistant at Sainsbury's

Tonbridge and Malling, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Picking and selecting products, Product substitution, Route planning, Customer query handling, Order processing, Van loading, Customer service, Product knowledge, Flexibility, Problem solving, Initiative, Attention to detail, Digital tool usage, Physical stamina, Teamwork

Industry

Retail

Description

What you’ll be doing: * Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock * Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop * Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers * Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help * Build great knowledge about our products, services and promotions to help provide recommendations * Working flexibly across the store as required What makes a great Sainsbury’s Colleague: * Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team * Friendly and welcoming with a genuine enthusiasm for helping customers * Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks * Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things * Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG. * Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers Working for us has great rewards: We truly value our colleagues and provide market-leading benefits and training to reflect that: * Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable). * Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day * Free food and hot drinks - provided for Colleagues in all our stores * Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave * Pension – we’ll match between 4-7.5% of your pension contributions * Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices * Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more * Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here [https://stores.sainsburys.co.uk/]. Sainsbury’s company vision Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’. We’re in the business of looking after our biggest asset. Our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too. They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine. That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.

Responsibilities

The role involves picking and selecting online customer orders from the shop floor, managing substitutions for out-of-stock items, and using a handset for route planning within the store. Additionally, the assistant will handle customer queries, process orders, and assist in loading delivery vans.