Job no: 566253
Work type: Full Time
Location: Homebush West
Categories: Leadership & Management
Discover a great place to work at Harvey Norman with over 180 stores nationwide. Harvey Norman is an Australian retail icon with a strong market reputation and performance in the retail categories of furniture and bedding, flooring, bathrooms and kitchen renovations, electrical goods, small appliances, technology, and entertainment.
The Harvey Norman Online Market Place Team is seeking a motivated Online Account Manager to join their team located in Homebush West.

ABOUT THE ROLE

As a Campaign Manager for our online retail website, you will be responsible for planning, executing, and optimising promotional campaigns to drive sales and enhance customer engagement. You will collaborate with various teams to ensure seamless execution of promotions across our digital platforms. The ideal candidate will have a strong understanding of online retail dynamics, excellent organisational skills, and a strategic mindset to maximise campaign effectiveness.

RESPONSIBILITIES INCLUDE:

• Work with merchants to standardise all forms of communication, including maintaining and updating processes and templates regarding contact between online and the wider merchant teams.
• Act as a secondary point of contact for all matters relating to merchant teams.
• Ensure the timely and successful delivery of our online initiatives according to merchant needs and objectives.
• Clearly communicate the progress of all related initiatives to internal and external teams.
• Be responsible for keeping merchants aware of progress of day-to-day content and promotional activities and deliver reporting on such.
• Liaise between the merchants and the broader content team to ensure prompt execution of on-boarding and launching products, as well as ongoing content maintenance.
• Support the merchant team by providing valuable insights as well as the right tools for them to plan online execution of promotions and content effectively and efficiently.
• Ideate and implement new processes to improve workflow and productivity for the whole content team.
• Take on extra projects and tasks as required by business and ensure they are completed within required timeframes and to the expected quality.