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Online Chat Support Agent at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

14000.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Live chat support, Written communication, Typing speed, CRM software, Problem solving, Empathy, Professionalism

Industry

Staffing and Recruiting

Description

Location: Fully Remote (South Africa) Company: Remote Recruitment Engagement: Full-Time Compensation: R8,000 – R14,000/month Training: Included About the Role We are hiring an entry-level Online Chat Support Agent to assist customers of UK-based businesses via live chat and messaging platforms. No prior experience is required — we provide comprehensive training on products, systems, and customer service best practices. This is a fully remote role ideal for those looking to start their career in customer support. Key Responsibilities Respond to customer enquiries promptly via live chat and messaging tools Resolve product and service questions with professionalism and empathy Escalate complex issues to senior team members when necessary Maintain accurate records of customer interactions in the CRM system Meet response time and quality targets set by the client Requirements Matric certificate or equivalent qualification Excellent written English communication skills Ability to type quickly and accurately A patient, helpful, and professional attitude No prior customer service experience required — full training provided Equipment & Setup Reliable laptop or desktop computer Stable internet connection (minimum 10 Mbps) Quiet, dedicated home workspace Backup power solution (UPS or inverter recommended) What's on Offer Competitive salary of R8,000 – R14,000/month Fully remote — work from anywhere in South Africa Comprehensive training and onboarding UK business hours with a supportive international team Career progression into senior support and team lead roles

Responsibilities

Respond to customer enquiries via live chat and messaging platforms while maintaining accurate records in the CRM system. Resolve product and service questions with professionalism and escalate complex issues to senior team members.