Online Cruise Reservations Specialist | Entry Level at Destination Knot

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

75000.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Organization, Travel Planning, Cruise Industry Knowledge, Booking Systems, CRM Software, Microsoft Office, Multitasking, Problem Solving, Relationship Management, Upselling, Cross-Selling, Attention to Detail, Self-Motivation

Industry

Travel Arrangements

Description

Title: Cruise Reservation Specialist Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: At Destination Knot, we specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries. Job Summary: We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. \n Key Responsibilities Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Process bookings and payments while ensuring accuracy and compliance with company policies. Maintain strong relationships with clients by offering personalized service and follow-ups. Stay updated on cruise line promotions, policies, and travel regulations. Collaborate with cruise partners to secure the best deals and exclusive perks for clients. Address client concerns and troubleshoot any booking-related issues professionally. Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications Previous experience in travel sales, reservations, or customer service (preferred but not required). Strong knowledge of cruise lines, destinations, and travel industry trends. Excellent verbal and written communication skills. Ability to multitask and manage multiple bookings efficiently. Sales-oriented mindset with a passion for helping clients plan memorable vacations. Proficiency with online booking systems, CRM software, and Microsoft Office Suite. Self-motivated and able to work independently in a remote environment. Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits Flexible work schedule with remote opportunities. Exclusive travel discounts and industry perks. Ongoing training and professional development. Career growth opportunities within the company. \n $35,000 - $75,000 a year \n How to Apply: If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today!

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications while providing expert guidance on cruise options. Maintain strong relationships with clients and address any booking-related issues professionally.