Online Customer Experience & Sales Assistant at OZ design Furniture Pty Ltd

Rouse Hill, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Email Support, Live Chat Support, Order Processing, Upselling, Coordination, Liaison, Record Keeping, Problem Resolution, Work Ethic, Communication Skills, Organization, Attention To Detail, System Proficiency, Teamwork

Industry

Retail Furniture and Home Furnishings

Description

E-Commerce Customer Experience & Sales Coordinator Full-time | Monday–Friday | In-office Join a premium, family-owned brand where customer experience and sales go hand in hand. If you’re reliable, switched-on, and thrive in a fast-paced environment—this could be the role for you. About Us At OZ Design, we’ve been helping Australians create homes they love for over 40 years. As a family-owned business, we’re proud of our reputation for quality, care, and genuine customer connection. We’re continuing to grow—and we’re looking for someone who shares our values and takes pride in delivering a premium customer experience. About the Role This is a fast-paced, hands-on role within our E-Commerce team, where customer experience and sales go hand in hand. You’ll support our customers from their first enquiry through to delivery and beyond—ensuring every interaction reflects the quality of our brand—while also identifying opportunities to enhance their experience and drive sales. This role is ideal for someone who enjoys being busy, is highly reliable, and takes genuine pride in their work. Key Responsibilities - Deliver a premium customer experience via email and Live Chat - Support customers from enquiry through to post-purchase - Process and manage orders accurately and efficiently - Identify opportunities to upsell and improve the customer journey - Coordinate deliveries, collections, and customer requests - Liaise with internal teams and external partners - Maintain accurate systems and records - Resolve customer enquiries and issues with professionalism - Support dispatch and general operations as required About You - Strong work ethic with pride in delivering high-quality work - Customer-focused with a natural sales mindset - Excellent communication and interpersonal skills - Reliable, organised, and accountable - Able to work in a fast-paced environment and manage multiple tasks - High attention to detail - Comfortable using systems or quick to learn - Positive attitude and team-focused approach What We Offer - Join a well-established, premium family-owned brand - Supportive and down-to-earth team culture - Incentives available to reward performance - Ongoing training and development - Opportunity for growth within the business - Full-time, in-office role (Monday–Friday) - Great office environment and perks How to Apply If this sounds like the right fit for you, we’d love to hear from you. Please apply now with your resume and a short cover note outlining your experience.

Responsibilities

The role involves delivering a premium customer experience via email and Live Chat, supporting customers from initial inquiry through post-purchase, and processing orders accurately. Responsibilities also include identifying upsell opportunities, coordinating deliveries, and resolving customer issues professionally.