We are seeking a dedicated and fluent Online Customer Service Executive who is proficient in both English and Arabic (reading and writing). The ideal candidate will provide exceptional support to our customers through online channels, ensuring a smooth and positive experience.

REQUIREMENTS:

• Fluency in English and Arabic (both written and spoken) is mandatory
• Strong communication and interpersonal skills
• Previous experience in online customer service or related fields preferred
• Ability to multitask and manage time efficiently
• Spouse visa preferred

• Respond promptly and professionally to customer inquiries via chat, email, and social media platforms
• Handle customer complaints and provide effective solutions
• Maintain accurate records of customer interactions
• Assist with order processing and follow-ups
• Collaborate with other departments to resolve issues
• Ensure all communication is clear, courteous, and consistent with company policies