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Online Customer Service Manager-E-commerce & Omni-Channel at Company Confidential

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

75000.0

Posted On

14 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

Lead and mentor a high-performing digital customer service team, fostering a culture of exceptional customer advocacy and continuous improvement.
Develop and implement innovative customer service strategies across all digital channels (chat, email, social media, self-service) to enhance customer satisfaction and loyalty.
Analyze customer interaction data and feedback to identify trends, pain points, and opportunities for service optimization and product enhancement.
Manage the customer service technology stack, including CRM, helpdesk software, and AI-powered tools, ensuring seamless integration and efficient operation.

How To Apply:

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Responsibilities