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Online Customer Service Representative at Lawn Plus Canada

Westlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

39.99

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Conflict resolution, Typing, CRM software, Data entry, Empathy, Scheduling, Billing support, HIPAA compliance

Industry

Description

We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team. Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time What You'll Do: Handle patient and client inquiries through email, chat, and online support channels Provide accurate and helpful information on services, scheduling, billing, and general support Resolve customer concerns and complaints with empathy and professionalism Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure full resolution and satisfaction Escalate complex or sensitive issues to the appropriate department promptly Maintain strict patient confidentiality in accordance with HIPAA guidelines Meet and exceed customer satisfaction targets and service quality standards What We're Looking For: 1–2 years of online customer service or support experience Excellent written and verbal communication skills Strong problem solving and conflict resolution abilities Typing speed of 45+ WPM with accuracy Proficiency in CRM tools and basic computer applications Reliable high-speed internet and a quiet dedicated workspace Ability to work independently and as part of a remote team Healthcare or medical background is a plus but not required What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Supportive team culture and ongoing coaching Career growth and advancement opportunities within ADF Medical Services

Responsibilities

The representative will handle patient and client inquiries via email, chat, and support channels while maintaining accurate records in the CRM. They are responsible for resolving concerns, scheduling, and ensuring service quality standards are met.