ABOUT DESIGNS BY NATURE GEMS

Designs by Nature Gems is a crystal jewelry studio in Bloordale (West End Toronto). We create ethical, handcrafted pieces and run a collaborative, kind, and efficient studio culture grounded in clear communication and work–life balance.

SKILLS & QUALIFICATIONS

• Strong written communication and customer service; calm, professional tone
• Detail-oriented in a fast-paced environment; reliable time management
• Comfort with online order systems (Etsy, Shopify/website, basic shipping apps); Excel/Google Sheets proficiency (brief skills check may be requested)
• Self-motivated, solution-oriented, and collaborative—no task too small
• Hands-on/“maker” experience is an asset (not required)

ROLE OVERVIEW

Reporting to the Production & Dispatch Manager, the Online Dispatch Assistant prepares and processes online orders across Etsy, our website, and wholesale portals, and responds to client messages (including photo replies). This is a four-month contract with potential renewal based on performance. Please do not apply if you’re seeking full-time work.

RESPONSIBILITIES

• Pick, pack, and ship orders for Etsy, website, and wholesale platforms
• Generate labels; update tracking; coordinate carriers; maintain packing standards
• Monitor and respond to client messages (Etsy and other platforms), including sending photos and answering product/ship-time questions using brand tone and templates
• Maintain accurate inventory counts; restock packing materials; light QC
• Prepare components for production as needed; support studio flow on busy days
• Contribute ideas to improve dispatch speed, accuracy, and client experience

ROLE TYPE & COMPENSATION

• Part-time employment with contract renewal based on performance
• Perks: 15% staff discount; supportive, inclusive studio culture; growth opportunities.
• Benefits (eligible after 4 months with contract renewal): paid sick days; extended health; disability and life insurance.
• Start: ASAP
• Location: On site in Bloordale, Toronto (some messaging may be done remotely when appropriate)