Online Dispatch Assistant at Designs by Nature Gems
Toronto, ON M6G 1M1, Canada -
Full Time


Start Date

Immediate

Expiry Date

17 Nov, 25

Salary

18.0

Posted On

17 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Etsy, Written Communication, Customer Service, Time Management

Industry

Other Industry

Description

ABOUT DESIGNS BY NATURE GEMS

Designs by Nature Gems is a crystal jewelry studio in Bloordale (West End Toronto). We create ethical, handcrafted pieces and run a collaborative, kind, and efficient studio culture grounded in clear communication and work–life balance.

SKILLS & QUALIFICATIONS

  • Strong written communication and customer service; calm, professional tone
  • Detail-oriented in a fast-paced environment; reliable time management
  • Comfort with online order systems (Etsy, Shopify/website, basic shipping apps); Excel/Google Sheets proficiency (brief skills check may be requested)
  • Self-motivated, solution-oriented, and collaborative—no task too small
  • Hands-on/“maker” experience is an asset (not required)

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

ROLE OVERVIEW

Reporting to the Production & Dispatch Manager, the Online Dispatch Assistant prepares and processes online orders across Etsy, our website, and wholesale portals, and responds to client messages (including photo replies). This is a four-month contract with potential renewal based on performance. Please do not apply if you’re seeking full-time work.

RESPONSIBILITIES

  • Pick, pack, and ship orders for Etsy, website, and wholesale platforms
  • Generate labels; update tracking; coordinate carriers; maintain packing standards
  • Monitor and respond to client messages (Etsy and other platforms), including sending photos and answering product/ship-time questions using brand tone and templates
  • Maintain accurate inventory counts; restock packing materials; light QC
  • Prepare components for production as needed; support studio flow on busy days
  • Contribute ideas to improve dispatch speed, accuracy, and client experience

ROLE TYPE & COMPENSATION

  • Part-time employment with contract renewal based on performance
  • Perks: 15% staff discount; supportive, inclusive studio culture; growth opportunities.
  • Benefits (eligible after 4 months with contract renewal): paid sick days; extended health; disability and life insurance.
  • Start: ASAP
  • Location: On site in Bloordale, Toronto (some messaging may be done remotely when appropriate)
Loading...