Online FAE (Embedded Products) at Renesas Electronics

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

C Programming, Embedded Systems, Debugging Techniques, Communication Protocols, Device Drivers, Middleware, Wireless Experience, Customer Support, Collaboration Skills, Open Questions, Technical Support, Embedded Software Development, Application Firmware, Multicultural Communication, Fast-Moving Environment, Training Materials

Industry

Semiconductor Manufacturing

Description

Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world. Job Description Job Purpose and Dimensions: A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers , partner FAE and renesas Sales teams. . Principal Accountabilities: Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless) Post sales : Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources) Pre Sales : Work with sales teams on understanding customers requirements (product & application or use case) to position REN products and solutions in an advantageous way. Support Partner FAE in distribution on enabling them win with REN products & solutions. Solving technical issues raised by partner FAE bring to you . Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions. Be their ‘go to’ advocate within REN to enable partner FAE to be successful. Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets . Additional Information Knowledge, Skills and Experience: C programming know-how and experience in developing SW in embedded platforms Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers. Experience in typical hardware peripherals and drivers Experienced with SW and/or HW debugging techniques. Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.) Knowledge Knowledgeable in high-level embedded C / device drivers / middleware / utilities / . Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc. Any wireless experience (Bluetooth / WiFi) an advantage Any experience of working with customers / partners an advantage. Skills Strong understanding of embedded software development & sound C skills, ideally from developing application firmware /demos etc Strong communication skills and be able to work / communicate in a multicultural environment. Good questioning techniques : ability to guide conversations via open & closed questions . Abilities and other characteristics Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel. Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc) Strong collaboration skills Must be interested / passionate about embedded systems and MCU related matters. Some limited travel may be necessary (

Responsibilities

Provide personalized technical support to mass market customers and channel partners, both pre and post sales. Collaborate with sales teams to understand customer requirements and support partner FAEs in enabling them to succeed with Renesas products.