Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you.

• Provide feedback and insight into user opinions of the system to help identify problem trends and possible need for improvements
• Resolve user problems and escalate issues to the appropriate person when necessary
• Conduct online system testing for new applications
• Provide web-site maintenance
• Assist with administrative tasks and special projects

Requirements:

• Must have at least one - two years in a customer service position; help desk experience preferable and within an educational setting
• Must possess excellent knowledge of both PC and Mac operating systems, mobile OS and have familiarity with Microsoft Office suite
• Knowledge of Internet browsers, and an excellent ability to use and navigate the Internet is essential
• Must have excellent troubleshooting skills, be able to provide quality customer service and work well with other staff, faculty, and students
• An ability to communicate well both verbally and in writing is required
• Knowledge of relevant specialty software, (e.g., Adobe Creative Cloud Suite, Maya, Studio Max, MX Flash, Quark, Final Cut, Avid Xpress, AutoCAD, After Effects, Motion Pro) a plus but not required

Hours: Sunday through Thursday, 3:30pm - 12:00am PST
This is a fully remote role.
Compensation: $17.50 - $19.50 per hour based on location and experience
Application Deadline: July 8, 2025
Benefits:
About Us
Academy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers. For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals.

Please refer the Job description for details