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Online Live Support Manager at Network International

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL Server, Oracle, Software development life cycles, JSON, XML, HTTP, Middleware, Incident management, Troubleshooting, Vendor management, Analytical skills, Customer focus, JIRA Service Management, Microsoft Office Suite, Project management

Industry

IT Services and IT Consulting

Description

Is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm solutions to current faced issues, at the meantime, responds to Clients' issues on a timely basis manner when they update the status regularly. • Manage and Support Our Online System application (TW-Online) • Ensure compliance with schemes’ mandates • Execute Authorization system Operations/Enhancements support clients’ inquiries and requests • Review all team policies and daily/monthly tasks

Responsibilities

The Online Live Support Manager is responsible for managing and supporting the TW-Online system while ensuring compliance with mandates. They will also lead team policies, execute authorization system operations, and provide timely responses to client inquiries.