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Online Live Support Senior Specialist at Network International
, , -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Problem Solving, Client Support, Authorization Systems, Compliance, Operations Support, Team Policies, Technology, Business Performance, Strategy, Enhancements, Inquiries, Requests

Industry

IT Services and IT Consulting

Description
About Us: Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well. Our EVP: At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team. About The Role: The Authorization System / Live Support Senior Specialist is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm solutions to current faced issues, at the meantime, responds to Clients' issues on a timely basis manner when they update the status regularly. Manage and Support Our Online System application (TW-Online) Ensure compliance with schemes’ mandates Execute Authorization system Operations/Enhancements support clients inquiries and requests Review all team policies and daily/monthly tasks.
Responsibilities
The Authorization System / Live Support Senior Specialist is responsible for using technology to improve business performance and strategy. This includes managing and supporting the online system application and responding to client issues in a timely manner.