Reference Number - 0123445567567
Location Pennywell Road, Bristol
Salary £24,000 plus commissions
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

JOIN OUR TEAM AS AN ONLINE NAVIGATOR – HEAD OFFICE, PENNYWELL RD, BRISTOL

Are you a people person who loves creating positive experiences? We’re looking for a friendly, enthusiastic, and customer-focused Online Navigator to join our energetic Online Team at our Head Office in Bristol.

WHAT YOU’LL BE DOING:

As an Online Navigator, you’ll be the first point of contact for our potential customers, helping them take the next step in their journey with us. Your role will include:

• Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
• Capturing key information and updating our sales system to ensure we’re delivering a personalised experience.
• Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
• Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.

Here’s what will help you succeed in this role:

• A positive, proactive approach and the ability to thrive in a fast-paced environment.
• A strong desire to grow, develop your skills, and build a rewarding career.
• Confident communication skills and a friendly phone manner.
• Professionalism and a polished approach – especially when things get busy.
• Good organisational skills to keep things running smoothly.
• A collaborative mindset – we’re all about teamwork.
• Flexibility to work on a rotating schedule, including weekends