Online Ordering Manager at Town & Country Markets, Inc.

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

29.9

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Player, Leadership, Communication Skills, Detail-Oriented, Self-Discipline, Accountability, Flexibility, Relationship Building, Training Development, E-Commerce Operations, Problem Solving, Time Management, Food Knowledge, Technology Proficiency, Safety Awareness

Industry

Retail Groceries

Description

SCHEDULE REQUIREMENTS FOR POSITION Sunday-Thursday. Able to work all shifts; 6:00-2:30pm, 7:00-3:30, 8:00-4:30pm, 9:30-6:00pm OVERVIEW WHO WE ARE T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community. WHO YOU ARE You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food! WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK) We have a highly competitive benefits package ($7-$21 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff! THE SMALL PRINT WE WANT YOU TO BE AWARE OF T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. T&C is a drug-free workplace. All final applicants for employment will be required to successfully pass a drug screening before they are eligible for employment. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. A TYPICAL DAY WILL INCLUDE THE FOLLOWING . . . Overseeing and participating in the daily operations of the E-Commerce Online Orders Department in coordination with the Market Manager (Admin) and E-Commerce Online Specialist Writing schedules for E-Commerce staff, including back-up employees to provide reliable online services every day of the week Developing and training E-Commerce staff to company standards Staying current with and providing all training in accordance with Training Program, including online training certification of all Personal Shoppers Maintaining Customer Satisfaction with our service as the highest priority Building and maintaining positive working relationships with Department Managers and vendor partners in seeking cooperative solutions Communicating to Front End and Department Managers with information relevant to Online Sales Providing leadership with feedback regarding website, marketing and process performance Being accountable for quality, accuracy, and overall customer experience in completing customer orders Anticipating upcoming department needs and embodies continuous improvement for themselves and their staff Performing annual IC of E-Commerce staff Maintaining department in a neat, clean, and orderly manner Providing excellent customer service Staying current with industry trends, standards and changes Ensuring the dissemination of and adherence to all company and department policies Supporting and following all safety and security policies Providing and demonstrates attitude of service to staff and customers Operating within the Company’s Core Values, Company Brand and Business Principles THIS JOB MIGHT BE FOR YOU IF . . . You have extensive grocery experience (preferred) You have excellent customer service skills You must possess an attitude of service to others You demonstrate self-discipline and accountability You must have working knowledge of iPad and intermediate or higher computer skills including MS Office You must be accurate and detail-oriented You must be a team player, a leader, and a positive role model You have the ability to build and maintain effective relationships and trust with a diverse group of staff, customers, and vendors You have excellent listening, verbal, and written communication skills You have a commitment to personal and professional development You have the ability to delegate and motivate others You display excellent work ethic with enthusiasm for achieving management goals You have flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed You have the ability to lift and carry 50 lbs You have the ability to be on feet for long periods of time You possess full body mobility (bending, stooping, twisting, and reaching) and have excellent manual dexterity You have the ability to work in a temperature-controlled freezer/cooler You exemplify health department standards You have the ability to work in a constant state of alertness and safe manner You are 21 years or older Entry Level Compensation USD $28.90/Hr. Maximum Compensation USD $29.90/Hr.

Responsibilities

Oversee and participate in the daily operations of the E-Commerce Online Orders Department while ensuring customer satisfaction. Develop and train E-Commerce staff to meet company standards and maintain positive relationships with department managers and vendor partners.